Reference

epostoto Privacy Policy for Your Account

epostoto Privacy Policy explains what we collect when you open an account, sign in from an Android or iPhone browser, use DANA or QRIS, and contact our support…

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REQUEST HELP DIRECTLY

Get Privacy Support Beside Your Account

A clear contact route matters when you want to ask what data we hold or why a wallet record appears in your account.

Account request Use the support path after signing in to ask for a copy of personal…
Wallet record If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send the transaction date…
Correction route Tell us which account field needs changing, such as a phone number or email…
YOUR DATA CONTROLS

What We Protect, Keep and Change

Privacy choices work best when the handling steps are visible. We separate account access records from wallet references, use cookies to support a browser session, and limit policy requests to the person…

Account details

We use the contact details you enter to identify your account, send account-related responses and complete access checks. If you ask us to change an email or phone number, the clear phone verification step helps prevent an unauthorised change.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be kept with the related account record for reconciliation and security. We use the reference to trace status, not to request your private wallet password.

Browser cookies

Cookies can remember a session choice and help us detect unusual sign-in behaviour when you move from login to the lobby. On an Android or iPhone browser, you can manage cookie settings through the browser controls.

Security events

Sign-in time, device type and security events may be used to investigate an account-access concern. If a session appears unusual, we may ask you to verify the account contact detail before discussing stored data.

Retention requests

We keep records only for the period needed for the stated account, payment reconciliation, security or legal purpose. Ask support which retention rule applies to a particular record, and we will explain whether local requirements affect removal.

Privacy changes

To request a copy, correction, restriction or deletion of eligible data, contact us through the signed-in support path. State the request clearly, complete any identity check and keep the reply reference so follow-up stays with the same case.

Privacy Policy Answers for Indonesia

These Privacy Policy answers focus on the account and wallet questions you are most likely to have before opening an epostoto account. They explain the practical route for data access, corrections, cookies, payment references and account security. If your situation is not covered, use the signed-in support path and mention whether your request concerns login, wallet status or personal data.

The epostoto Privacy Policy covers details you provide for an account, sign-in and verification records, browser cookies, support messages, device events and payment references. It explains why we use each category, how security checks work and how you can request access or correction where local law permits.

Yes. The Privacy Policy covers references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to match a status or receipt with the correct account. We do not need your wallet password to investigate a payment record.

Sign in through your usual browser, open the account support path and ask for a copy of the personal data linked to your account. Include your account email or phone detail, describe the request precisely and complete the identity check if our team asks for one.

You can ask us to correct an inaccurate account contact detail through support. Because a phone number or email controls account access, we may require clear phone verification before applying the change. We will explain the next step and confirm the outcome through the account contact route.

On an Android or iPhone browser, cookies can support an active sign-in session and help identify unusual access. You can manage them through your browser settings. Removing certain cookies may require you to sign in again or repeat an account verification step.

We retain account, security and payment-reference records for the period needed for the stated service, reconciliation or legal purpose. The exact period can depend on the record and local requirements. Ask through support about a specific reference, and we will explain the applicable retention basis.

You may request deletion of eligible personal data through the signed-in support path. We first verify the request and check whether a record must remain for security, payment reconciliation or a legal requirement. Where local law permits, we will explain any retained portion and the reason.

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